Effective date: February 21st, 2023
Updated on: February 21st, 2023
At VDownloader, our customers are very important and we do our best to fulfill all their requirements. VDownloader comes with a free trial version that you can use to evaluate the program before purchase.
If you discover an issue with the program within 30 days after your purchase, email our support team with the details of the problem. Please allow 24 hours for a response. This period can however be longer (up to 3 days) on the weekends or national holiday. You will receive an automated response confirming that we have received your email.
We can offer a refund on VDownloader within 30 days of purchase. The refund will only be approved and guaranteed under the circumstances listed below. If the purchase passes the money-back guarantee period (30 days), the refund will be reviewed on a case-by-case basis.
We will process refund requests under the following circumstances:
We strongly advise all our customers to download the free trial version of the program first. Most refund requests that we get are often due to the customer’s lack of information about the product.
We will not process a refund under the following circumstances, assuming the money-back guarantee period has passed:
To request a refund, send an email to firstname.lastname@example.org . Refunds are processed within 3-5 days. Once the refund is issued, the account for the product will be deactivated.